|
|
Placing an Order
- Please check your order and make sure all the products you have ordered are exactly what you want.
Out of Date Food
- We specialise in selling out of date and short dated stock, the dates are put on the description of each product. We cannot refund you because of the date of a product. Please ensure you are aware of the dates when you put the items into your order. If a date is not stated on any product please send us an email at sales@approvedfood.co.uk and let us know.
Refund and Returns
- If you have any queries regarding an order, please notify us within 24 hours of receiving your order.
- We check the quality of all our products, if you are not happy with something which you have received, please call us on 01143600061 or send an email to sales@approvedfood.co.uk and we will refund you for the items which you are not happy with.
- Although we take care when packing to ensure that the products are packed securely and are all present, unfortunately mistakes are made. If you receive a damaged item, or something is missing from your order, please call us on 01143600061 or send an email to sales@approvedfood.co.uk and we will arrange a refund for the items.
Undelivered Orders
- If an order is returned to us undelivered, we can send the order out again, but you will be charged the postage fees again.
- If an order is returned to us undelivered and you do not want it to be sent out again, we will refund you for the cost of the goods, but we will not refund the postage cost. The cost of postage is a cost which the customer will incur.
|
|
