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fozziebeartoo
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« on: March 10, 2010, 09:09:24 PM » |
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Website says "Order No. 22234 Order Status: Awaiting Shipment" - just wondering if that's correct or if the problem with the status not being updated is still ongoing?  ? My reason for asking is my last order was placed around 8pm and I had a dispatch email at 7am the next morning......so superfast! Not sure if that's the norm or I just ordered on a slow day!  |
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dalriach
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« Reply #1 on: March 11, 2010, 02:19:35 PM » |
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I placed an order on 6 March, on Monday it was "awaiting shipment" and four days later it still says ""awaiting shipment"
Hopefully the box is on the way by now
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kate
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« Reply #2 on: March 11, 2010, 02:47:23 PM » |
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My last two orders...21865 and 22017 are still reading 'Awaiting Shipment'
but they are now unpacked and stored in my cupboards.
I did not receive any emails regarding delivery, it was just lucky
I was in.
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approvedfood
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« Reply #3 on: March 11, 2010, 06:08:33 PM » |
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There was an interface problem with the new DPD label printing system and our 'back end' systems - it wasn't changing the status to shipped.
We will be clearing the details of all orders shipped with DPD since last week - they will be changed to 'complete' though as if we change them to shipped you will all get an automated e-mail saying goods are on the way (hopefully I'm not shattering an illusion that Dan sends them all out individually)............
Dan assures me he has fixed the problem now so hopefully that is one less problem to worry about!
Andrea
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niteowl
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« Reply #4 on: March 11, 2010, 06:14:59 PM » |
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Hi Same,
Problem Im Still waiting - last time I had good they came really quick no probs - but as I wasnt in on time of arrival they were left with my next door neighbour - no probs!!
This order which is paid for etc back on the 26th feb!! I have had no email etc - I have sent an email to them asking for an update - Still waiting for a reply!! Has anyone had a problem with their deliveries???
Thanks
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approvedfood
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« Reply #5 on: March 11, 2010, 06:28:34 PM » |
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Sorry niteowl - sorted as discussed!
Andrea
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fozziebeartoo
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« Reply #6 on: March 12, 2010, 08:41:17 AM » |
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There was an interface problem with the new DPD label printing system and our 'back end' systems - it wasn't changing the status to shipped.
We will be clearing the details of all orders shipped with DPD since last week - they will be changed to 'complete' though as if we change them to shipped you will all get an automated e-mail saying goods are on the way (hopefully I'm not shattering an illusion that Dan sends them all out individually)............
Dan assures me he has fixed the problem now so hopefully that is one less problem to worry about!
Andrea
Thanks Andrea - so if it still shows "awaiting shipment" now, it does mean just that..........  |
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jennyd60
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« Reply #7 on: March 12, 2010, 10:04:32 AM » |
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erm... I hate to be the bearer of bad tidings here but as of last night I still had an order placed on 8th march showing as awaiting shipment which I have already received!
(I also have one placed a few days later which shows awaiting shipment which I have NOT yet received - so from my experience I would say that it isn't yet 100% right.)
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janey69r
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« Reply #8 on: March 12, 2010, 10:26:59 AM » |
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I had three automated e-mails from AF at lunchtime yesterday, around 1 pm, they all said my parcel was packed and waiting for the courier to pick it up, so I assume it was picked up yesterday? Since then I have not had anything from the courier, no tracking e-mail, nothing. I almost always get a tracking e-mail, even if the tracking doesn't work anyway! Usually if I have an order packed on a Thursday it will be delivered Friday but this time I have no idea. Order number 22461.  |
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fozziebeartoo
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« Reply #9 on: March 12, 2010, 10:53:36 AM » |
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Mine still says Order No. 22234 Order Status: Awaiting Shipment". I ordered on the 9th. No idea if I shoud stay home in case it arrives - or if it hasn't even been packed yet! If I miss the delivery and courier takes it back to the depot I have no way of getting it  |
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janey69r
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« Reply #10 on: March 12, 2010, 11:29:01 AM » |
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I think mine will be in two big, heavy boxes so no way I could pick it up either lol I am a bit bemused really, with my last order I had a dispatch e-mail from the courier and was given a 1 hour delivery slot, but this time there is not even an e-mail.  I am assuming that my orders were/are being delivered by different couriers.  |
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approvedfood
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« Reply #11 on: March 12, 2010, 11:38:37 AM » |
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I think mine will be in two big, heavy boxes so no way I could pick it up either lol I am a bit bemused really, with my last order I had a dispatch e-mail from the courier and was given a 1 hour delivery slot, but this time there is not even an e-mail. I am assuming that my orders were/are being delivered by different couriers. It's status on the DPD site is: On vehicle for delivery, due between 10:56 - 11:56 Andrea |
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approvedfood
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« Reply #12 on: March 12, 2010, 11:47:43 AM » |
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Mine still says Order No. 22234 Order Status: Awaiting Shipment". I ordered on the 9th. No idea if I shoud stay home in case it arrives - or if it hasn't even been packed yet! If I miss the delivery and courier takes it back to the depot I have no way of getting it The status for yours is: The estimated time of arrival is between 12:55 - 13:55 Andrea |
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janey69r
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« Reply #13 on: March 12, 2010, 11:58:13 AM » |
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Good Heavens Andrea! He turned up at 10.56 on the dot, that's astonishing lol Thank you very much Andrea, you are efficiency personified as usual!  We are all laughing here at how close he was to the time slot! |
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Raven
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« Reply #14 on: March 12, 2010, 12:01:42 PM » |
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My order, Order No. 22220 says Awaiting Shipment, but has done since about 1 hour after I placed it, which was March 9th at 09:27am
Any info on when mine might turn up Andrea?
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'May night hold you safe in her velvet embrace'
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