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merrywidow
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« on: July 21, 2010, 03:40:40 PM » |
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i ask as i have not be able to contact anyone since friday. i made a order on friday but wanted to add to it. all friday i called, i have emailed. the phone does not have a answerphone and just cuts you off after 1 minute of dialing. and i have had no response to my emails. anyone know anything? sharon xx
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sharon xx
life is like a loo roll, the nearer to the end you get, the faster it goes.
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peppekalle
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« Reply #1 on: July 21, 2010, 03:58:11 PM » |
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They have a dedicated team to answer emails within the hour.Maybe they are very very busy.
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kersti
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« Reply #2 on: July 21, 2010, 04:26:03 PM » |
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they are moving premises at the mo,
have you tried this number 07523522434 ? it goes straight through to 1 of their managers , i have phoned them on this number and they have always sorted things out for me from there
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merrywidow
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« Reply #3 on: July 21, 2010, 04:37:36 PM » |
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i phoned the mobile number, no answer. i started emailing on friday, but they have not responded to ANY of my emails, phone calls, though i cant leave a message. has anyone else tried contacting them?
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sharon xx
life is like a loo roll, the nearer to the end you get, the faster it goes.
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merrywidow
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« Reply #4 on: July 21, 2010, 04:49:07 PM » |
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just tried the mobile number again, its switched off. do you think i will get my order? i ordered on friday morning. i thought i wouldve had a delivery due email by now dont you?
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sharon xx
life is like a loo roll, the nearer to the end you get, the faster it goes.
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kersti
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« Reply #5 on: July 21, 2010, 05:07:44 PM » |
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yes i do think you will get your order,
mine took a week to arrive last time i ordered from them and there is a lot of new stuff on the site today so i just think with the move ect ,things are taking longer to arrive.
dont know what to say about not answering their phones or emails though-sorry
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katie
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« Reply #6 on: July 21, 2010, 05:28:11 PM » |
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I had this up on another page -
"Theyve had a couple of notes up on their facebook page -
" Ok we want to keep you updated. We currently are moving into large premises, so over the next few days, if you are experiencing slower delivery or not as quick responses on the email or telephone this is the reason why, but we will get back to you asap.This is a measure we are taking, due to the increased demand of our... service from the UK & EU and to help us provide a better level of service for all customers." July 10 7pm
"Move nearly complete, also we have some new very good suppliers on board so expect some better bargains Smiley" Sunday 12.56
"Once the move is complete, we will be sending 99% of orders out 'Next Day'. We will also seeing if we can have the basket weight feature on every page.
Thank you" Sunday 3.57
I think you might have just hit their moving weekend. Every email Ive sent in the past they have gotten back within an hour and always answer phone calls quickly."
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katie
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« Reply #7 on: July 21, 2010, 06:25:41 PM » |
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Theyve just put this up on their facebook page -
"Food bargains We have been made aware our telephone lines have a techinal fault and therefore we can't receive calls, we apologise about this and have informed BT to take alook at this problem.
We recommend sending us an email via the ''Contact Us'' on the homepage for the faster response.
Thank you"
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merrywidow
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« Reply #8 on: July 21, 2010, 07:15:37 PM » |
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i think foodbargains monitor this forum as, about a hour after i had posted someone called me from foodbargains, and apoligised for the delay, they are moving warehouses, and BT are being a pain in the telephone dept! at least they got back to me, even if it was via a rivals website!!!
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sharon xx
life is like a loo roll, the nearer to the end you get, the faster it goes.
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She who can not cook
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« Reply #9 on: July 22, 2010, 03:13:00 PM » |
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i think foodbargains monitor this forum as, about a hour after i had posted someone called me from foodbargains, and apoligised for the delay, they are moving warehouses, and BT are being a pain in the telephone dept! at least they got back to me, even if it was via a rivals website!!!
i am still not so sure about food bargains are you happy with them ? the only thing on there is stuff on here and irish stew crisps |
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« Last Edit: July 22, 2010, 03:23:29 PM by She who can not cook »
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katie
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« Reply #10 on: July 22, 2010, 05:05:02 PM » |
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I am happy with their service - theyve always done me very well although I know theyve had problems with their site move this weekend phone lines down etc....
Sadly they dont have a high input of new things so although I check I dont order so often.
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